Haylou Solar Neo BT Calling Smartwatch

Warranty Policy

• The warranty is not applicable for any kind of: Bent, Broken, Burn, Products serial/Part number damage, Dent, Visible scratches, Oxidation, chip/Parts missing, Warranty sticker damage/removing, Layer damage, any internal/external burn issues, any writing on the products or any kinds of evidence that indicates CID (Customer induced damage), Adhesive, Oil, Dirt, Gum etc.
• Products which are no longer manufactured by the relevant company but still under warranty period can’t claimed for warranty replacement by same one-In such cases if the same product is not repairable, an attempt will be taken to replace the product with an equivalent specification or could be replaced with update model with adjustment costing.
• If there is no availability of same or equivalent product and the customer does not agree to update then sales return will be applicable, which is based on the duration of product usage and so the amount will be deducted as per FoolFoot service policy.
• The warranty will be void for any kind of unauthorized repair/service from outside, if found any sign/symptoms that indicates.
• The diagnosis/return charge will be applicable for out of warranty product.
• All kind of sales promotional gift items will not be eligible for warranty replacement or service.
• The client needs to store your purchase invoice copy/challan & which must be shown while submitting for warranty service.
• For warranty & service policy please visit https://www.foolfoot.com/product-returns

Delivery Policy

Inside Dhaka:

• We provide fast and reliable Delivery services within Dhaka, ensuring doorstep delivery of your items.
• Your order is typically delivered within 2-4 business days from the date of confirmation.
• Current Delivery charge: Tk 70
• Payment methods: Cash on delivery, bKash/Nagad. Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

Dhaka Suburbs:

• We provide fast and reliable Delivery services Sub-Dhaka, ensuring doorstep delivery of your items.
• Your order is typically delivered within 2-5 business days from the date of confirmation.
• Current Delivery charge: Tk 100
• Narayanganj, Gazipur, Keranignaj, Savar are count as Suburbs area
• Payment methods: Cash on delivery, bKash/Nagad. Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

Outside Dhaka:

• For customers outside Dhaka, we offer efficient Delivery services, including doorstep delivery & pickup from courier offices.
• Orders are expected to arrive within 4-7 business days from confirmation.
• Current Delivery charge: Tk 130
• Payment methods: Cash on delivery, bKash/Nagad Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

Additional Delivery Information:

• • Delivery Charges: Any applicable delivery charges will be clearly indicated during checkout.
  • Delivery Address: Please ensure accuracy and completeness of shipping details to avoid delays or non-delivery.
  • Order Tracking: Track your order status using the provided tracking information in your confirmation email.

Return Policy During Delivery Damage

Damaged or Defective Items:

• If you receive damaged or defective products, promptly contact us for return or replacement at no extra cost to you.

Claims for Damaged & Missing Products:

• To ensure your shopping experience is satisfactory, we've implemented a claims policy to address issues like damaged or missing items promptly and fairly.

Claim Process:

1st step - Notification:

• Inform us immediately of any damage or missing items during receiving parcel from delivery agent

2nd step - Claim Submission:

• Initiate a claim through our website, Facebook Page, or customer support, providing a detailed unboxing video along with the claim form.

Unboxing Video Requirements:

• Clearly show the outer packaging.
• Demonstrate the opening process and the product's condition.
• Capture the entire unboxing process.
• Clearly display damaged or missing items.

No Video, No Claim:

• To ensure accuracy and expedite resolutions, we require an unboxing video for all claims.

Why Unboxing Videos?

• Verify product condition at delivery.
• Distinguish pre-existing damages from transit damages.
• Expedite claims with clear evidence.

Claims Resolution:

• Upon receiving your claim and video, our team will promptly review and offer a suitable resolution, such as replacement or refund.

Refund Policy

Refunds for Damaged or Defective Items:

• Full refunds, including shipping charges, are provided if we can't replace damaged or defective items.

Refund Processing Time:

• Regular Refund: Processed within 7 business days for products returned within policy.
• Transaction Charges: Some charges may not be refundable, determined by payment gateway or financial institutions.